Finding the right debit order system for your small business

By Tim Smart


Many companies don't know the benefits of making use of a debit order service to obtain cash from their customers, much less which debit order system will be the best for their requirements.

Having dealt with many organisations payment collection procedures I'll try and explain why you need to use debit order as favored payment collection method for your organization as well as which debit order technique is most appropriate to your market and type of clientele.

Lets start with what a debit order is:

A debit order is an instruction that the bank account or bank card owner provides a business to acquire money straight from their bank account. The procedure by which a client provides this particular instruction is by completing a written or spoken (commonly telephonic) debit order instruction. Digitally signed mandates could become an alternative in the future as PASA is looking into their implementation.

A debit order, as we relate to it in South Africa, may be known as direct debit in several areas of the entire world. For more resources on direct debits please see the relevant Wikipedia website page.

In South Africa there are commonly two kinds of debit order. Electronic Funds Transfer (EFT) and Early Debit Order (EDO) that can further be broken into Authenticated Early Debit Order (AEDO) together with Non-authenticated Early Debit Order (NAEDO).

EFT debit orders run after EDO debit orders when processed via the normal banking debit order runs. Both AEDO and NAEDO debit orders run in a very randomised fashion before EFT debit orders and enable creditors an equal chance to collect funds from their customers.

NAEDO debit orders were created in 2006 because of a National Credit Act initiative and let creditors to acquire up to R5,000.00 in the most fair fashion conceivable.

It is very important to remember that standard EFT debit orders make allowance for acquiring up to R500,000.00 per debit instruction.

EFTs are generally less costly than AEDOs and NAEDOs but don't include the ability to keep track of customers account/credit card for as long as 32 days. If money would arrive in the account within the tracking interval, these kind of funds will be available for collection by the party initiating the debit.

Some quick cases to clarify exactly where EFT and NAEDO debit order collections can be used:

1. An investment corporation needing to collect yet another payment from one of their investors would most likely make use of an EFT debit order because the chances of the customer having available funds for collection is rather high. The amount to be collected might also many times go over the R5,000.00 NAEDO restriction and cost associated with the collection will be a point to consider.

2. Insurance brokerages obtaining a monthly premium from one of their clients for funeral cover would be better off using a NAEDO debit order run. The probability of this consumer possessing money handy is quite low and monitoring will likely be helpful to monitor the customers bank account for whenever funds do show up (usually their monthly salary).

Any micro loan company would be best off utilizing NAEDO since they handle customers who tend not to have funds available inside their bank accounts particularly around the normal debit collection days. This is quite apparent as these individuals could have a history of obtaining credit and may have several debit orders to various collectors going off on the same day. Mainly because of this that the randomisation of NAEDO transactions could become a serious advantage of make certain each creditor posseses an similar possibility of being compensated.

Alternatively just about any service provider will probably opt for EFT for their preferred debit order technique since they sustain some type of influence over their customer by means of ending/suspending service in an effort to acquire payment. Service providers also normally do not give any credit terms and settlement is completed on a regular monthly schedule.

I understand there are lots of situations and edge conditions that may warrant a service provider or creditor deciding to use both EFT or EDO debit orders and will explore all these situations in depth within my following post.




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